FAQs

Frequently Asked Questions (FAQs)

We’re here to help! Below are answers to some of the most common questions. If you can’t find what you’re looking for, please reach out to our customer support team.

1. How do I track my order?
After your purchase, you’ll receive a confirmation email with tracking details. You can also visit the courier website and enter your tracking number and can see the latest status.

2. Can I change or cancel my order?
We process orders quickly, so if you need to make changes, contact us as soon as possible. While we can’t guarantee changes after an order is placed, we’ll do our best to accommodate your request.

3. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure payment options. All transactions are processed through a secure checkout for your protection.

4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Delivery times vary based on location. You can view options and costs at checkout.

5. What’s your return policy?
We want you to love your purchase. If you’re not satisfied, we accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Returns & Exchanges page for full details.

6. How do I care for my rug?
Each rug has specific care instructions based on its material. For most rugs, vacuuming regularly and rotating the rug will help maintain its look. We also recommend professional cleaning for a deeper refresh. Refer to our Rug Care Guide for more tips.

7. Will my rug color look exactly as it does online?
We strive to display our products accurately, but colors may vary due to screen settings. If you’re concerned about color matching, contact us for additional photos or guidance.

8. How do I choose the right rug size?
Choosing the correct rug size depends on the room and furniture layout. For guidance, check our Rug Size Guide to help you find the perfect fit.

9. Are your rugs environmentally friendly?
We’re committed to sustainability. Our rugs are made with eco-friendly materials, and we work with artisans who use sustainable production methods. Look for the eco-friendly label on our product pages.

10. What should I do if my order arrives damaged?
We’re sorry for any inconvenience! Please contact our support team within 48 hours of delivery with photos of the damage, and we’ll work with you to resolve the issue quickly.