Shipping
Shipping Information
At Rug Aus, we aim to make your shopping experience as smooth and convenient as possible. We offer reliable shipping services both within Australia and internationally, ensuring your rug arrives safely and on time.
Shipping Costs
We’re pleased to offer free standard shipping on all orders within Australia and internationally. No minimum order value required, and no hidden fees.
Shipping Times
We strive to deliver your order as quickly as possible. Once your order is processed, you can expect the following delivery times:
- Australia (Metro Areas): 3-5 business days
- Australia (Regional Areas): 5-7 business days
- Australia (Rural Areas): 7-10 business days
- International: 7-14 business days
Please note that shipping times may vary depending on your location and any potential carrier delays.
Order Processing
- Order Confirmation: After placing your order, you’ll receive a confirmation email with your order details.
- Processing Time: Orders are typically processed within 1-2 business days. Once processed, your rug will be carefully packed and dispatched.
- Shipping Notification: You’ll receive an email with tracking information once your order has been shipped, so you can track your delivery status online.
Express Shipping
Need your rug sooner? We offer **express shipping** at an additional cost. Express shipping typically reduces delivery time by 1-2 business days. Please contact our customer service team for more details and pricing.
International Shipping
We’re excited to offer free international shipping to select countries. Shipping times vary by destination but typically range between 7-14 business days. If your location isn’t listed during checkout, please contact our support team for assistance.
Tracking Your Order
Once your rug has shipped, you’ll receive a tracking number via email. You can use this number to check the status and estimated delivery date of your order at any time.
Missed Deliveries & Re-Deliveries
If no one is available to accept your delivery, the carrier may leave a notification card with instructions for re-delivery or pickup from a local depot. Please ensure someone is available at the delivery address or arrange an alternate delivery time.
Shipping Issues or Delays
If you experience any issues or delays with your order, please don’t hesitate to contact our customer service team at info.rugaus@gmail.com. We’ll work with the carrier to resolve the issue as quickly as possible.
